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Return Policy

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 14 day return policy for overseas customers and 5 days for local/Singapore customers. If you need more time, we’re happy to help - just drop us an email.

Unopened Items

Unopened and unused items can be returned within 14 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not elligible for returns. this includes:

  • Items that have been opened or removed from the packaging
  • Items that have visible indications that the packaged has been opened
  • Opened cases that are no longer factory sealed

Clothing and Apparel

Used or worn clothing, apparel, costumes and shoes may not be returned. 

Damaged and Defective Items

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 3 days of receiving your order.


If the item is no longer available, we will be happy to issue a refund.


We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.


The following issues do not qualify as a defective product:

  • Minor cosmetic paint issues (for toys, this may occur from time to time as the main factory handles many runs)

How to return an Item

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

 

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.


You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:

  • Credit Cards: Typically 3-7 business days
  • PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
  • Store credit: Available immediately

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.


If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping.


International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.


Our Customer Service team will contact you with any general concerns prior to issuing a refund